Frequently Asked Questions

How can I order?

There are several ways to order from LifeguardDepot.com. Browse the website, select your products, add them to your cart and check out online. 

If ordering online doesn't work for you, order over the phone at 416-490-8844, Monday to Friday 9:00 a.m. - 5:00 p.m. EST.

You can also print and fill in the General Order Form and send it in by

  • Faxing it to 416-490-8766
  • Mailing it with payment to Lifesaving Society, 400 Consumers Road, Toronto, Ontario M2J 1P8

Do I need to create an account?

Individual and Affiliate members of the Society are automatically registered with an account. This is the same account you use to log-in on LifesavingSociety.com. If you are unable to log-in contact us for assistance.

Non-members can check out as a guest or create an account. 

What forms of payment are accepted?

LifeguardDepot.com® accepts Visa, MasterCard and American Express for online, phone, fax and mail-in orders. We also accept cash and debit when you pick up and pay in person. Personal or company cheques may be used for mail-in and pick-up purchases. Make all cheques payable to: Lifesaving Society.

Is shipping free?

LifeguardDepot.com offers flat-rate shipping within Canada. Some exclusions apply. Taxes extra. Express delivery extra.

How long will it take for my order to be processed?

Most orders will ship within two business days. Some exclusion to certain products may apply.

How do I order online as a Lifesaving Society Affiliate?

Affiliate representatives are assigned access to affiliate accounts, which allows the representative to complete purchases on behalf of the affiliate.

Step 1: Log-in to your personal Lifesaving Society Account.

Step 2: Select the affiliate account for whom you are purchasing.

Step 3: Complete your purchase.

NOTE: Contact us if you have not received your password or need assistance accessing your affiliate account.

How do I access my organization’s account?

Each account will have a main contact person who will be able to add or change users within an account. Once your account has been assigned a main contact person, it is this person’s responsibility to add all users and additional facilities, etc.

How do I see prices?

Retail prices are always shown online for each product.

To see a personalize price list for affiliates, log into your Lifeguard Depot account and click Request a Price List. You’ll be notified by email when your personal price list is ready. To access, you must be logged into your account. Price lists are saved in My Files as a PDF for you to reference and print. They remain there until you delete them.

Prices quoted at www.lifeguarddepot.com are in Canadian dollars unless otherwise noted. Prices do not include applicable fees, charges or taxes. To view your total price including shipping and taxes, add items to your cart, enter your postal code and calculate the cost.

Prices are subject to change without notice, however, on January 1, 2024, the LifeguardDepot.com began providing its affiliates with guaranteed pricing for a two-year period from January 2024 to December 2025.

Do you service all of Canada?

No, we mostly sell to Ontario, Saskatchewan, and the Atlantic provinces only. Please see our sister sites that sell to British Columbia and Yukon, Manitoba, Alberta, and Quebec.

What’s the warranty?

All products come with a 90 day LifeguardDepot.com® warranty. All returns under this warranty are subject to inspection for normal use. The warranty is void if the inspection finds use beyond normal. LifeguardDepot.com® prides itself in providing exceptional products and services. Our staff would be happy to discuss and resolve all related problems to your complete satisfaction.

EXCEPTIONS: Due to their fragility, fiberglass paddleboards and surf skis do not carry a warranty once you have received them.

ACTAR products come with a 180 day warranty for normal use.

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